Privacy Policy

Introduction

Welcome to http://garden-west.karachi-pakistan.com! We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of data from users accessing our website, applications, services, and products. By using our platform, you consent to the policies outlined below.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website: http://garden-west.karachi-pakistan.com
Mobile applications and software we develop or support
Online services and tools provided by us
Products sold or distributed through our digital channels

Please note that this policy does not extend to third-party platforms, applications, or services linked to ours via external links. These entities have their own privacy policies governing user data collection and usage, which you should review before interacting with them.

Processing Activities

This policy governs your interactions when:

You log in and use our applications and services as an authorized user.
You visit any of our websites that reference this Privacy Policy.
You subscribe to receive communications from us, such as newsletters, promotional emails, phone calls, or text messages/SMS.

Personal Data Collection

We gather various categories of personal information to enhance your experience and provide tailored services:

Account Information: Details required to create and manage your user account, including usernames, passwords, and profile data.
Payment Information: Credit card numbers, billing addresses, and payment history associated with purchases made through our platform.
Financial Information: Banking details and transaction records for financial transactions conducted on our site.
Purchase Information: Product/service preferences, order history, and purchase frequency.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device tokens, or advertising IDs, used for tracking and analytics.
Location Data: Geographic coordinates and location services data to provide personalized content and services.
Feedback: Reviews, comments, and responses you share with us to improve our products and services.
Social Media Information: Data from social media platforms when you choose to connect your accounts for seamless access or sharing.
Product Information: Details about products you view, search for, or purchase, including product preferences and specifications.

We collect this data through various means: user input forms, account settings, browsing activities, cookies, analytics tools, and third-party integrations. Additionally, we may receive personal data from trusted third parties who assist us in providing services, subject to their privacy policies.

Cookies

We employ cookies to enhance your experience on our website and gain insights into user behavior:

Strictly Necessary Cookies: These are essential for navigating our site, performing transactions, and ensuring secure log-in sessions.
Preference Cookies: Used to remember settings and preferences, such as language selection or display preferences.
Analytics Cookies: Track visitor interactions with our website to provide analytics data, allowing us to improve its functionality and content.

Users have control over non-essential cookies through our dedicated Cookie Manager, where you can customize your cookie preferences.

Retention and Deletion

We retain personal data for different periods based on legal requirements and the nature of the information:

Account Information: Retained until your account is active or as long as necessary to comply with legal obligations.
Payment Information: Stored securely for a period equal to the time needed for fraud prevention, dispute resolution, and tax/accounting purposes.
Purchase History: Kept on record for billing, order fulfillment, and customer support for an extended period, but not beyond the statute of limitations for legal claims.
Other Data Types: Retained only for as long as required for the fulfillment of legitimate business interests or as mandated by law.

Once the data is no longer needed for these purposes, we delete or anonymize it to ensure your privacy.

Security Measures

We take robust measures to safeguard your personal information:

Encrypted Communication: All data transmitted between your device and our servers is encrypted using industry-standard protocols.
Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict security standards to process data on our behalf.
Regular Security Audits: Our systems undergo periodic security assessments to identify and mitigate potential vulnerabilities.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services and products do not knowingly collect personal information from minors, and we encourage parents or legal guardians to supervise their children’s online activities.

Your Rights

Depending on your location, you have various rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: The right to correct or update inaccurate or incomplete personal information.
Erasure/Right to be Forgotten: The right to request the deletion of your data, except where we have a legitimate reason to retain it.
Restriction: The ability to restrict the processing of your data in certain circumstances.
Portability: The right to receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection/Consent Withdrawal: The right to object to or withdraw consent for specific data processing activities at any time.
Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights or if you have data-related queries, please contact our dedicated privacy team via email at [email protected] or by postal mail to the address provided on our website.

Changes to Policy

We reserve the right to update this Privacy Policy as necessary to reflect changes in practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or data access/correction queries, please reach out to us at:

Email: [email protected]
Postal Mail: [Address] (to be provided)